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Frequently Asked Questions
Answers To Frequently Asked Questions
How long does a typical home cleaning session take?
The duration varies based on the size of your home and specific services requested. On average, a cleaning session can range from 1 to 3 hours. We strive to be thorough yet efficient.
Do you bring your own cleaning supplies and equipment for home cleanings?
Yes, we come fully equipped with all necessary supplies and high-quality equipment to provide a comprehensive clean, saving you the hassle and expense of supplying your own.
Do I need to be present during the cleaning?
It's not necessary for you to be home, as long as we have access to your space. Many clients provide us with a key or a code to their home. We ensure your property's security and confidentiality are maintained.
How do you vet and train your cleaning staff for home services?
Our staff undergoes thorough background checks and comprehensive training in cleaning techniques, product usage, and customer service, ensuring they meet our high standards for home cleaning.
How can I manage my cleaning services through the Client Portal?
Our Client Portal is designed to offer you convenience and control over your cleaning services. Through the portal, you can easily view and pay invoices, book new services, contact us directly, and review details of previous services. It's a simple, secure way to manage all aspects of your service with us, available 24/7 from any device.
How do you price your services?
At PropertyWorks, we built a unique pricing system designed to fit your specific needs. Each home is unique, and so should be its cleaning plan. That’s why we provide a custom cleaning quote for every client, using our specialized pricing system. This approach lets you know exactly what you’ll pay each time we clean your home, without the uncertainties of hourly rates or time spent. Our goal is to offer transparency and predictability, ensuring the same cleaning everytime, no surprises on the invoice and a beautifully clean home.
How often should I have my home/office cleaned?
We recommend weekly or bi-weekly cleanings for regular maintenance, but we also offer monthly and one-time cleanings to suit your needs and lifestyle.
Are your cleaning products safe for my children and pets?
Absolutely. We prioritize your family's safety by using eco-friendly, non-toxic cleaning products that are effective yet gentle, ensuring a clean, healthy environment for both children and pets.
What is your cancellation or rescheduling policy for house cleaning appointments?
We understand life can be unpredictable. We would appreciate if you could cancel or reschedule your cleaning appointment with at least 24 hours' notice.
Can I book a one-time cleaning service, or do I need to commit to a regular schedule?
You have the flexibility to book both one-time cleanings and regular maintenance schedules. Whether you need a single deep clean or ongoing service, we're here to accommodate your needs.